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Terms of Service
Last Updated: October 23, 2025
Effective Date: October 23, 2025
Welcome to Shuffle Connect (“Shuffle Connect”, “we”, “us”, or “our”).
These Terms of Service (“Terms”) govern your access to and use of the Shuffle Connect website, mobile application, and related services (collectively, the “Platform”).
By creating an account or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
1. Overview of Shuffle Connect
Shuffle Connect is a two-sided digital marketplace that connects creative professionals (“Freelancers”) with clients or businesses (“Hirers”) seeking their services. The Platform facilitates discovery, collaboration, communication, and secure payments but does not directly employ, manage, or represent users.
2. Eligibility
You may use Shuffle Connect only if:
You are at least 18 years old (or the age of majority in your jurisdiction), and
You have the legal capacity to enter into a binding agreement.
If you use Shuffle Connect on behalf of an organization, you confirm that you are authorized to bind that entity to these Terms.
3. Account Registration
You must provide accurate and complete information during registration and maintain it thereafter.
You are responsible for maintaining the confidentiality of your login credentials.
You agree not to sell, transfer, or share your account with others.
You are solely responsible for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
4. Platform Role & Limitations
Shuffle Connect acts solely as a facilitator and is not a party to any contract between Freelancers and Hirers.
We:
Provide a platform for discovery, communication, project tracking, and payments;
Do not guarantee the accuracy, quality, safety, legality, or timeliness of services;
Are not liable for disputes, losses, or damages between users.
All project agreements, deliverables, and payment terms are directly between the Freelancer and the Hirer.
5. Projects, Payments, and Escrow
a. Project Setup
When a Hirer engages a Freelancer:
Both parties agree on the scope, deliverables, timelines, and payment terms.
Shuffle Connect is not responsible for enforcing or drafting project agreements.
b. Payments & Escrow
Payments are processed securely via third-party payment gateways.
Funds may be held in escrow and released upon project completion as agreed by both parties.
Shuffle Connect may charge service or commission fees displayed prior to payment.
c. Refunds & Disputes
Refunds are evaluated on a case-by-case basis.
Shuffle Connect may mediate disputes but does not guarantee resolution outcomes.
We may, at our discretion, issue refunds or release escrowed funds based on available evidence.
6. Fees & Taxes
Users agree to pay all applicable fees, commissions, and taxes.
Each party is responsible for complying with their own local tax obligations, including GST, VAT, or income taxes.
7. Acceptable Use
You agree not to:
Misrepresent your identity, skills, or qualifications;
Post or transmit unlawful, harmful, defamatory, or infringing content;
Harass, spam, or intimidate other users;
Circumvent the Platform’s payment system or transact off-platform to avoid fees;
Upload viruses, malware, or unauthorized materials.
Violation may lead to suspension, removal of content, or permanent termination of your account.
8. Intellectual Property
a. User Content
You retain ownership of your portfolio and uploaded materials.
By uploading, you grant Shuffle Connect a non-exclusive, worldwide, royalty-free license to host, display, and promote your content solely for Platform operation and marketing purposes.
b. Platform IP
All software, branding, design, and intellectual property related to Shuffle Connect are owned by The Shuffle Collective LLP.
You may not copy, modify, distribute, or reverse-engineer any part of the Platform without our written consent.
c. Project IP
Ownership of work deliverables is governed by the agreement between the Hirer and Freelancer. Typically, IP transfers only upon full payment unless otherwise agreed in writing.
9. Reviews & Feedback
Users may post honest reviews about completed projects.
You agree not to post false, misleading, or retaliatory reviews.
Shuffle Connect may moderate or remove reviews that violate our policies.
10. Privacy
Your personal data is managed in accordance with our Privacy Policy.
By using Shuffle Connect, you consent to our collection and processing of data for legitimate business purposes.
For privacy inquiries or data-related requests, contact us at hello@theshufflecollective.co.
11. Communications
We may contact you with service-related messages, updates, and promotional offers.
You can unsubscribe from non-essential marketing emails using the unsubscribe link provided in each message.
12. Account Suspension or Termination
We may suspend or terminate your account if you:
Breach these Terms or applicable law;
Engage in fraud, abuse, or security risks; or
Misuse the Platform or payment systems.
You may delete your account anytime via your profile settings or by emailing hello@theshufflecollective.co.
13. Disclaimer of Warranties
Shuffle Connect is provided “as is” and “as available.”
We make no express or implied warranties regarding:
Service accuracy, reliability, or availability;
Suitability of Freelancers or Hirers; or
Outcomes of transactions.
Use of the Platform is at your own risk.
14. Limitation of Liability
To the fullest extent permitted by law:
Shuffle Connect and The Shuffle Collective LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or revenue.
Our total liability for any claim shall not exceed the total fees paid by you to Shuffle Connect in the six (6) months preceding the event giving rise to the claim.
15. Indemnity
You agree to indemnify, defend, and hold harmless Shuffle Connect, The Shuffle Collective LLP, and their officers, employees, and partners from any claims, liabilities, losses, or damages arising from:
Your breach of these Terms;
Your misuse of the Platform; or
Any infringement of rights by your content or actions.
16. Third-Party Services
The Platform integrates with third-party tools such as payment processors, hosting providers, and analytics services.
We are not responsible for their terms, privacy practices, or performance.
17. Changes to Terms
Shuffle Connect may modify these Terms periodically.
Substantial changes will be communicated via email or in-app notifications.
Continued use of the Platform after changes means you accept the revised Terms.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of Singapore.
Disputes will first be addressed through amicable negotiation.
If unresolved, disputes shall be submitted to the courts of Singapore, which will have exclusive jurisdiction.
19. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, form the complete agreement between you and Shuffle Connect.
Severability: If any clause is found unenforceable, the rest remain valid.
No Waiver: Failure to enforce a right is not a waiver.
Assignment: You may not assign these Terms without our consent.
Force Majeure: We are not liable for events beyond our control (e.g., natural disasters, power outages, regulatory actions).
20. Contact
Shuffle Connect
c/o The Shuffle Collective LLP
Singapore
hello@theshufflecollective.co
Privacy Policy & Data Deletion
Last updated: October 23, 2025
Effective Date: October 23, 2025
Welcome to Shuffle Connect (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile app, and related services (collectively, the “Platform”).
By creating an account or using Shuffle Connect, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you sign up or use the Platform, we may collect:
Name, email address, contact number
Username and password
Profile photo, description, portfolio, and social links
Payment and billing details (handled securely by our payment processor)
Company or organization details (for hirers)
b. Usage Data
Automatically collected when you access Shuffle Connect:
IP address, browser type, and device information
Pages visited, time spent, and interaction logs
Referring websites or external links
Cookies and similar technologies for analytics and performance
c. Transactional Data
When a project or booking occurs:
Project descriptions, quotes, milestones, and payment details
Communication between freelancers and hirers
Reviews, ratings, and feedback
d. Cookies and Tracking
We use cookies to:
Keep you logged in
Remember preferences and improve UX
Analyse platform performance
You can disable cookies through your browser settings, but some features may not function properly.
2. How We Use Your Information
We use collected information to:
Create and manage user accounts
Facilitate discovery and connections between freelancers and hirers
Process secure payments and protect against fraud
Improve platform performance and user experience
Send service-related notifications, updates, and marketing (opt-out available)
Comply with legal obligations
3. How We Share Information
We only share your data when necessary:
With Other Users: When you create a public profile, your name, portfolio, and listed services are visible to others.
With Service Providers: For payment processing, hosting, analytics, and customer support.
For Legal Reasons: To comply with regulations or respond to lawful requests.
Business Transfers: In the event of a merger, acquisition, or asset sale.
We never sell or rent your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your data, including:
Encrypted data transmission (SSL/TLS)
Secure payment handling through verified gateways
Regular audits and restricted internal access
However, no online platform can guarantee absolute security. You use Shuffle Connect at your own risk.
5. Data Retention
We retain your information as long as your account is active or necessary to:
Provide services
Meet legal and accounting obligations
Resolve disputes
You can request deletion of your account and data at any time (see Section 8).
6. International Data Transfers
Your data may be transferred and processed in countries outside your own, including where our servers or service providers are located. We ensure appropriate protection consistent with PDPA and GDPR standards.
7. Your Rights
You have the right to:
Access and correct your personal data
Withdraw consent at any time
Request data deletion (“Right to be forgotten”)
Object to marketing communications
Request a copy of your data
To exercise these rights, contact us at hello@theshufflecollective.co.
8. Account Deletion & Data Requests
You can delete your Shuffle Connect account through your profile settings or by contacting us directly. Upon deletion:
Your public profile will be removed
Transactional and financial records may be retained as required by law
9. Third-Party Services
Shuffle Connect integrates with third-party tools (e.g., payment gateways, analytics providers, and social login options). Each third party has its own privacy policy. We encourage you to review them before use.
10. Children’s Privacy
Shuffle Connect is not intended for users under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us for removal.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision. Continued use of the platform constitutes acceptance of any changes.
12. Contact Us
For questions, feedback, or data-related requests, contact:
hello@theshufflecollective.co
The Shuffle Collective LLP
Singapore
Data Deletion Instructions – Shuffle Connect
Last updated: 23 Oct 2025
Your privacy matters to us. This page explains how you can delete your Shuffle Connect account and personal data, including if you signed in with Facebook Login.
What gets deleted
When you request deletion, we remove or anonymize:
Your profile (name, photo, bio, portfolio, social links)
Service listings, saves, likes, follows
Messages and chat history (disassociated from your identity or purged, depending on legal/operational needs)
Device, cookie and usage data tied to your account
What we may retain (limited & required)
We may keep a minimal subset of data when necessary to:
Meet legal, tax, and accounting obligations (e.g., invoices, transaction records, anti-fraud logs)
Resolve disputes or chargebacks and enforce our Terms
Comply with law enforcement requests
Retention is time-limited and access-restricted.
Before you request deletion
Open transactions or disputes: If you have an active booking, milestone, payout, or dispute, we’ll complete or cancel it first.
This is permanent: Deletion cannot be undone and you’ll lose access to your account, projects, and messages.
Team/workspace data: Content that others still rely on (e.g., reviews you left, transaction meta needed for invoices) may remain in anonymized form.
How to delete your data
Option A — Self-service (fastest)
Log in to Shuffle Connect.
Go to Profile → Settings → Privacy & Security → Delete Account.
Follow the on-screen confirmation steps.
We will queue your data for deletion/anonymization. Most actions are instant; full backend scrubs complete within 7 days (up to 30 days for backups/logs).
Option B — Facebook Login users (Meta requirement)
If you used Facebook Login and prefer to request deletion here:
Email hello@theshufflecollective.co with the subject “Facebook Login Data Deletion”.
Include your full name and (if possible) the Facebook email/ID associated with your Shuffle Connect account.
We will verify your identity and delete your data within 7 days of verification.
Option C — Email request (any user)
Email hello@theshufflecollective.co with the subject “Account Deletion Request” and provide:
Full name
Account email
Country of residence
Optional: reason for deletion (helps us improve)
Identity verification: For your security, we may ask you to confirm via the signed-in email or perform an additional verification step.
Timelines
Account lockout: immediately after confirmation
Core deletion/anonymization: within 7 days
Backups & system logs: within 30 days (rolling purge)
Payment records: retained only as required by law (typically 5–7 years, jurisdiction-dependent)
Third-party services
We use reputable providers for infrastructure, analytics, and payment processing. When you delete your account with us, we instruct our processors to delete or anonymize your data in line with our contracts and applicable law. Some financial data must be retained by the payment processor to meet legal and anti-fraud obligations.
Deletion during disputes, chargebacks, or investigations
If your account is involved in a current investigation, chargeback, or legal request, we will pause deletion until resolution, then proceed immediately.
Your rights
Depending on your jurisdiction (e.g., Singapore PDPA, GDPR), you may have rights to access, correct, delete, or port your data, and to object to certain processing. Contact us to exercise these rights.
Contact
Data Protection / Privacy Team
Email: hello@theshufflecollective.co
Company: The Shuffle Collective LLP
Singapore
For more details on how we collect and use data, see our Privacy Policy and Terms of Service.