Privacy Policy & Data Deletion

Last updated: October 23, 2025

Effective Date: October 23, 2025

Welcome to Shuffle Connect (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile app, and related services (collectively, the “Platform”).

By creating an account or using Shuffle Connect, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

When you sign up or use the Platform, we may collect:

Name, email address, contact number
Username and password
Profile photo, description, portfolio, and social links
Payment and billing details (handled securely by our payment processor)
Company or organization details (for hirers)

b. Usage Data

Automatically collected when you access Shuffle Connect:

IP address, browser type, and device information
Pages visited, time spent, and interaction logs
Referring websites or external links
Cookies and similar technologies for analytics and performance

c. Transactional Data

When a project or booking occurs:

Project descriptions, quotes, milestones, and payment details
Communication between freelancers and hirers
Reviews, ratings, and feedback

d. Cookies and Tracking

We use cookies to:

Keep you logged in
Remember preferences and improve UX
Analyse platform performance

You can disable cookies through your browser settings, but some features may not function properly.

2. How We Use Your Information

We use collected information to:

Create and manage user accounts
Facilitate discovery and connections between freelancers and hirers
Process secure payments and protect against fraud
Improve platform performance and user experience
Send service-related notifications, updates, and marketing (opt-out available)
Comply with legal obligations

3. How We Share Information

We only share your data when necessary:

With Other Users: When you create a public profile, your name, portfolio, and listed services are visible to others.
With Service Providers: For payment processing, hosting, analytics, and customer support.
For Legal Reasons: To comply with regulations or respond to lawful requests.
Business Transfers: In the event of a merger, acquisition, or asset sale.

We never sell or rent your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including:

Encrypted data transmission (SSL/TLS)
Secure payment handling through verified gateways
Regular audits and restricted internal access

However, no online platform can guarantee absolute security. You use Shuffle Connect at your own risk.

5. Data Retention

We retain your information as long as your account is active or necessary to:

Provide services
Meet legal and accounting obligations
Resolve disputes

You can request deletion of your account and data at any time (see Section 8).

6. International Data Transfers

Your data may be transferred and processed in countries outside your own, including where our servers or service providers are located. We ensure appropriate protection consistent with PDPA and GDPR standards.

7. Your Rights

You have the right to:

Access and correct your personal data
Withdraw consent at any time
Request data deletion (“Right to be forgotten”)
Object to marketing communications
Request a copy of your data

To exercise these rights, contact us at hello@theshufflecollective.co.

8. Account Deletion & Data Requests

You can delete your Shuffle Connect account through your profile settings or by contacting us directly. Upon deletion:

Your public profile will be removed
Transactional and financial records may be retained as required by law

9. Third-Party Services

Shuffle Connect integrates with third-party tools (e.g., payment gateways, analytics providers, and social login options). Each third party has its own privacy policy. We encourage you to review them before use.

10. Children’s Privacy

Shuffle Connect is not intended for users under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us for removal.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision. Continued use of the platform constitutes acceptance of any changes.

12. Contact Us

For questions, feedback, or data-related requests, contact:

hello@theshufflecollective.co

The Shuffle Collective LLP

Singapore

Data Deletion Instructions – Shuffle Connect

Last updated: 23 Oct 2025

Your privacy matters to us. This page explains how you can delete your Shuffle Connect account and personal data, including if you signed in with Facebook Login.

What gets deleted

When you request deletion, we remove or anonymize:

Your profile (name, photo, bio, portfolio, social links)
Service listings, saves, likes, follows
Messages and chat history (disassociated from your identity or purged, depending on legal/operational needs)
Device, cookie and usage data tied to your account

What we may retain (limited & required)

We may keep a minimal subset of data when necessary to:

Meet legal, tax, and accounting obligations (e.g., invoices, transaction records, anti-fraud logs)
Resolve disputes or chargebacks and enforce our Terms
Comply with law enforcement requests
Retention is time-limited and access-restricted.

Before you request deletion

Open transactions or disputes: If you have an active booking, milestone, payout, or dispute, we’ll complete or cancel it first.
This is permanent: Deletion cannot be undone and you’ll lose access to your account, projects, and messages.
Team/workspace data: Content that others still rely on (e.g., reviews you left, transaction meta needed for invoices) may remain in anonymized form.

How to delete your data

Option A — Self-service (fastest)

Log in to Shuffle Connect.
Go to Profile → Settings → Privacy & Security → Delete Account.
Follow the on-screen confirmation steps.
We will queue your data for deletion/anonymization. Most actions are instant; full backend scrubs complete within 7 days (up to 30 days for backups/logs).

Option B — Facebook Login users (Meta requirement)

If you used Facebook Login and prefer to request deletion here:

Email hello@theshufflecollective.co with the subject “Facebook Login Data Deletion”.
Include your full name and (if possible) the Facebook email/ID associated with your Shuffle Connect account.
We will verify your identity and delete your data within 7 days of verification.

Option C — Email request (any user)

Email hello@theshufflecollective.co with the subject “Account Deletion Request” and provide:

Full name
Account email
Country of residence
Optional: reason for deletion (helps us improve)

Identity verification: For your security, we may ask you to confirm via the signed-in email or perform an additional verification step.

Timelines

Account lockout: immediately after confirmation
Core deletion/anonymization: within 7 days
Backups & system logs: within 30 days (rolling purge)
Payment records: retained only as required by law (typically 5–7 years, jurisdiction-dependent)

Third-party services

We use reputable providers for infrastructure, analytics, and payment processing. When you delete your account with us, we instruct our processors to delete or anonymize your data in line with our contracts and applicable law. Some financial data must be retained by the payment processor to meet legal and anti-fraud obligations.

Deletion during disputes, chargebacks, or investigations

If your account is involved in a current investigation, chargeback, or legal request, we will pause deletion until resolution, then proceed immediately.

Your rights

Depending on your jurisdiction (e.g., Singapore PDPA, GDPR), you may have rights to access, correct, delete, or port your data, and to object to certain processing. Contact us to exercise these rights.

Contact

Data Protection / Privacy Team

Email: hello@theshufflecollective.co

Company: The Shuffle Collective LLP