Terms of Service
Last Updated: October 23, 2025
Effective Date: October 23, 2025
Welcome to Shuffle Connect (“Shuffle Connect”, “we”, “us”, or “our”).
These Terms of Service (“Terms”) govern your access to and use of the Shuffle Connect website, mobile application, and related services (collectively, the “Platform”).
By creating an account or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
1. Overview of Shuffle Connect
Shuffle Connect is a two-sided digital marketplace that connects creative professionals (“Freelancers”) with clients or businesses (“Hirers”) seeking their services. The Platform facilitates discovery, collaboration, communication, and secure payments but does not directly employ, manage, or represent users.
2. Eligibility
You may use Shuffle Connect only if:
You are at least 18 years old (or the age of majority in your jurisdiction), and
You have the legal capacity to enter into a binding agreement.
If you use Shuffle Connect on behalf of an organization, you confirm that you are authorized to bind that entity to these Terms.
3. Account Registration
You must provide accurate and complete information during registration and maintain it thereafter.
You are responsible for maintaining the confidentiality of your login credentials.
You agree not to sell, transfer, or share your account with others.
You are solely responsible for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
4. Platform Role & Limitations
Shuffle Connect acts solely as a facilitator and is not a party to any contract between Freelancers and Hirers.
We:
Provide a platform for discovery, communication, project tracking, and payments;
Do not guarantee the accuracy, quality, safety, legality, or timeliness of services;
Are not liable for disputes, losses, or damages between users.
All project agreements, deliverables, and payment terms are directly between the Freelancer and the Hirer.
5. Projects, Payments, and Escrow
a. Project Setup
When a Hirer engages a Freelancer:
Both parties agree on the scope, deliverables, timelines, and payment terms.
Shuffle Connect is not responsible for enforcing or drafting project agreements.
b. Payments & Escrow
Payments are processed securely via third-party payment gateways.
Funds may be held in escrow and released upon project completion as agreed by both parties.
Shuffle Connect may charge service or commission fees displayed prior to payment.
c. Refunds & Disputes
Refunds are evaluated on a case-by-case basis.
Shuffle Connect may mediate disputes but does not guarantee resolution outcomes.
We may, at our discretion, issue refunds or release escrowed funds based on available evidence.
6. Fees & Taxes
Users agree to pay all applicable fees, commissions, and taxes.
Each party is responsible for complying with their own local tax obligations, including GST, VAT, or income taxes.
7. Acceptable Use
You agree not to:
Misrepresent your identity, skills, or qualifications;
Post or transmit unlawful, harmful, defamatory, or infringing content;
Harass, spam, or intimidate other users;
Circumvent the Platform’s payment system or transact off-platform to avoid fees;
Upload viruses, malware, or unauthorized materials.
Violation may lead to suspension, removal of content, or permanent termination of your account.
8. Intellectual Property
a. User Content
You retain ownership of your portfolio and uploaded materials.
By uploading, you grant Shuffle Connect a non-exclusive, worldwide, royalty-free license to host, display, and promote your content solely for Platform operation and marketing purposes.
b. Platform IP
All software, branding, design, and intellectual property related to Shuffle Connect are owned by The Shuffle Collective LLP.
You may not copy, modify, distribute, or reverse-engineer any part of the Platform without our written consent.
c. Project IP
Ownership of work deliverables is governed by the agreement between the Hirer and Freelancer. Typically, IP transfers only upon full payment unless otherwise agreed in writing.
9. Reviews & Feedback
Users may post honest reviews about completed projects.
You agree not to post false, misleading, or retaliatory reviews.
Shuffle Connect may moderate or remove reviews that violate our policies.
10. Privacy
Your personal data is managed in accordance with our Privacy Policy.
By using Shuffle Connect, you consent to our collection and processing of data for legitimate business purposes.
For privacy inquiries or data-related requests, contact us at hello@theshufflecollective.co.
11. Communications
We may contact you with service-related messages, updates, and promotional offers.
You can unsubscribe from non-essential marketing emails using the unsubscribe link provided in each message.
12. Account Suspension or Termination
We may suspend or terminate your account if you:
Breach these Terms or applicable law;
Engage in fraud, abuse, or security risks; or
Misuse the Platform or payment systems.
You may delete your account anytime via your profile settings or by emailing hello@theshufflecollective.co.
13. Disclaimer of Warranties
Shuffle Connect is provided “as is” and “as available.”
We make no express or implied warranties regarding:
Service accuracy, reliability, or availability;
Suitability of Freelancers or Hirers; or
Outcomes of transactions.
Use of the Platform is at your own risk.
14. Limitation of Liability
To the fullest extent permitted by law:
Shuffle Connect and The Shuffle Collective LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or revenue.
Our total liability for any claim shall not exceed the total fees paid by you to Shuffle Connect in the six (6) months preceding the event giving rise to the claim.
15. Indemnity
You agree to indemnify, defend, and hold harmless Shuffle Connect, The Shuffle Collective LLP, and their officers, employees, and partners from any claims, liabilities, losses, or damages arising from:
Your breach of these Terms;
Your misuse of the Platform; or
Any infringement of rights by your content or actions.
16. Third-Party Services
The Platform integrates with third-party tools such as payment processors, hosting providers, and analytics services.
We are not responsible for their terms, privacy practices, or performance.
17. Changes to Terms
Shuffle Connect may modify these Terms periodically.
Substantial changes will be communicated via email or in-app notifications.
Continued use of the Platform after changes means you accept the revised Terms.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of Singapore.
Disputes will first be addressed through amicable negotiation.
If unresolved, disputes shall be submitted to the courts of Singapore, which will have exclusive jurisdiction.
19. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, form the complete agreement between you and Shuffle Connect.
Severability: If any clause is found unenforceable, the rest remain valid.
No Waiver: Failure to enforce a right is not a waiver.
Assignment: You may not assign these Terms without our consent.
Force Majeure: We are not liable for events beyond our control (e.g., natural disasters, power outages, regulatory actions).
20. Contact
Shuffle Connect
c/o The Shuffle Collective LLP
Singapore
hello@theshufflecollective.co